MC Counselling ("we," "us," or "our") is committed to protecting the privacy and confidentiality of everyone who visits this website or engages our services. This policy explains what information we collect, how we use it, and the choices you have.
When you contact us through this website, by phone, or by email, we may collect your name, email address, phone number, and any details you choose to share in your message. If you become a client, we also collect the personal and health information necessary to provide care, as required by our professional and legal obligations.
We use your information solely to respond to your inquiries, schedule and provide services, process payments and insurance receipts, and meet our record-keeping obligations as a Registered Social Worker. We do not sell, rent, or trade your information to anyone.
Personal health information is handled in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and the standards of the Ontario College of Social Workers and Social Service Workers. Information shared in the course of therapy is kept confidential, except where disclosure is required or permitted by law.
We take reasonable administrative, technical, and physical measures to safeguard your information against loss, theft, and unauthorized access. Records are retained only as long as required by professional standards and applicable law.
This website may use third-party tools for hosting, scheduling, secure video sessions, and payment processing. These providers only access the information needed to perform their function and are expected to protect it accordingly.
Messages sent through the contact form on this website are transmitted and stored by our website host in order to deliver them to us. For that reason, please keep contact form messages general and do not include personal health information. Secure channels are available once contact has been made.
This website may use cookies or similar technologies to understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings at any time.
You may request access to, correction of, or deletion of the personal information we hold about you, subject to any legal or professional record-keeping requirements. To make a request, please contact us using the details below.
If you have questions about this policy or how your information is handled, contact Michelle Cassidy at MC Counselling, 987 King Street East, Suite 205B, Hamilton, ON L8M 1C6, by phone at (365) 650-5832, or by email at michelle@mccounselling.net.
This is a general privacy policy provided as a starting point and should be reviewed by the practice owner (and, where appropriate, a legal professional) to ensure it reflects actual practices and current legal requirements.